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Privacy Policy

Effective Date: 8/8/2024

Introduction

At Tried and True Weightloss ("we," "us," "our"), we are deeply committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act), the Telephone Consumer Protection Act (TCPA), and CTIA guidelines.

 

 

1. Information Collection

We collect personal information necessary to provide our telemedicine weight loss and wellness services. This includes:

  • Personal Identifiers: Name, email address, phone number, mailing address, date of birth, and demographic details.

  • Health Information: Medical history, health status, weight, height, and other relevant details necessary for care delivery.

  • Payment Information: Credit card details or other financial information for payment processing.

  • Technical Data: IP address, browser type, operating system, and usage patterns collected through cookies and tracking technologies.

 

 

2. Google Analytics and Advertising

Google Analytics is used to collect and analyze data such as IP addresses, browser types, and website activity. This information helps us enhance our services, optimize user experience, and improve website performance.

Control Your Data:

  • Manage ad personalization via Google Ad Settings.

  • Adjust cookie settings in your browser to control tracking.

We do not use Google Analytics data for healthcare-related decisions and ensure compliance with HIPAA for all protected health information (PHI).

 

 

3. Use of Collected Information

We use your personal information to:

  • Facilitate telemedicine consultations and provide healthcare services.

  • Communicate appointment reminders, updates, and wellness tips.

  • Process payments securely and manage billing.

  • Personalize health and wellness recommendations.

  • Comply with legal obligations, including regulatory reporting and HIPAA compliance.

 

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. Cookies allow us to:

  • Save your preferences for future visits.

  • Provide personalized content and recommendations.

  • Monitor website performance and usage patterns.

Your Options:

  • Manage cookies through your browser settings. Disabling cookies may impact website functionality.

  • Use the Google Analytics Opt-Out Browser Add-On to prevent data tracking.

 

 

5. List of Phone Numbers for SMS Communications

Tried-and-True Weightloss sends text messages from the following phone numbers:

  • 1-877-807-2478

This list will be updated as necessary to ensure compliance.

 

 

6. Standard Messaging Disclosures

“Messaging frequency may vary. Message and data rates may apply. Text STOP to opt out at any time. For assistance, text HELP or visit https://www.triedandtrueweightloss.com/privacy or contact us at info@triedandtrueweightloss.com.”

 

 

7. Age-Restricted and Prohibited Messaging

  • Do your messages include age-restricted content? No.

  • Do you send text messages about direct lending or loan agreements? No.

Prohibited Message Categories:

We acknowledge and adhere to carrier prohibitions on messages related to illegal substances, fraudulent activities, hate speech, and other restricted categories.

 

 

8. SMS and Email Communications

We follow industry standards for SMS and email communications, ensuring compliance with TCPA, CTIA guidelines, and CAN-SPAM Act.

Types of Messages We Send:

  1. Appointment Reminders:

    • Frequency: 1-2 messages per appointment.

    • Example: "Reminder: Your appointment is scheduled for [Date] at [Time]. Reply HELP for support. Reply STOP to cancel."

  2. Promotional Offers and Updates:

    • Frequency: Up to 5 messages per week.

    • Example: "Don’t miss out! Get [Discount/Offer] on your next visit. Reply HELP for support. Reply STOP to cancel."

  3. Health Tips and Follow-Ups:

    • Frequency: 1-3 messages per week.

    • Example: "We’re here to support your journey! Have you tried [Tip]? Reply HELP for questions. Reply STOP to opt out."

 

 

9. Communication Opt-Out

You may opt out of receiving SMS or email communications at any time by replying "STOP" to any text message or through your User Account. Opt-out requests are processed immediately and confirmed via SMS.

 

 

10. How We Respect Your Privacy Rights

You have the right to:

  • Access: Request the personal information we hold about you.

  • Correct: Request corrections to inaccurate or incomplete data.

  • Delete: Request deletion of your personal information, subject to legal or contractual obligations.

  • Withdraw Consent: Revoke consent for SMS or email communication at any time.

  • Portability: Request a machine-readable copy of your personal information.

To exercise these rights, please contact us at info@triedandtrueweightloss.com. Requests will be processed promptly in accordance with applicable laws.

 

 

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information.

 

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Any modifications will be effective upon posting the revised policy on our website. The "Effective Date" at the top will indicate when updates were made.

We encourage you to review this policy regularly to stay informed about how we protect your information.

 

 

13. Contact Us

For privacy-related inquiries, please contact:

Tried and True Weightloss
Email: info@triedandtrueweightloss.com
Phone: 1-877-807-2478
Address: 1309 Coffeen Ave, Ste 1200, Sheridan, WY 82801

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